Rather nice piece from Philip Jones, a bit of a kick for everyone along with a solid dose of realism and practicality:

Booksellers must find ways to emphasise their uniqueness: the smart ones offer an experience at the heart of which is the content and the theatre. But they must do this in an environment that is unsparingly tough, with customers who have a myriad of choices not just about who they buy from, but what format they use.

via The adjusters | The Bookseller.