Lovely piece by Jude Rogers in The Bookseller that illustrates exactly how much the industry has changed over the last decade or so. Really worth considering:
Take what happened to us in 2007. Before then, we would hand-deliver 340 copies of every issue of Smoke to Malcolm Hopkins, the wonderful magazine buyer at Borders Oxford Street. He shelved them well, and every one would sell—a good return for both parties. But then we received a letter from Borders head office saying that, in future, branches would not accept deliveries direct from publishers; we would need to use a “recognised distributor” instead. Malcolm left, and the last issue we’d hand-delivered was left in the storeroom; over half came back as returns.
This was at a time when our sales were increasing elsewhere. And what a grim irony it was that Borders went bust not long after its approach became so impersonal.